COVID-19 Notice
Updated 31-03-2021: We are operating as per usual. The majority of our parcels are delivered within 15 business days, however, we have been advised that there may be a 3-5 day delay on some deliveries due to a reduction in air freight capacity and passenger flights.
Please get in touch if you have any questions. We thank you for your patience and understanding during this time 💛
Where do you deliver to?
We deliver our gifts to anywhere in PRC China (excluding Hong Kong, Macau and Taiwan).
See List by Province/Region
Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia, Liaoning, Jilin, Heilongjiang, Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi, Hainan, Chongqing, Sichuan, Guizhou, Yunnan, Tibet, Shanxi, Gansu, Qinghai, Ningxia, Xinjiang.
北京、天津、河北省、山西省、内蒙古、辽宁省、吉林省、黑龙江省、上海市、江苏省、浙江省、安徽省、福建省、江西省、山东省、河南省、湖北省、湖南省、广东省、广西省、海南省、重庆 四川省、贵州省、云南省、陕西省、甘肃省、青海省、宁夏省、新疆。
If you are unable to find your province/region, simply send us an email and we’ll see what we can do.
How much is delivery?
Gift Boxes
AUD$18 flat-rate shipping to China. No hidden costs. No minimum order spend.
Flowers
FREE delivery on all flowers to China.
How long does delivery take?
Gift Boxes
International shipping to China is 15 business days. All orders are dispatched within 3 working days from Melbourne, Australia.
Flowers
All flowers are hand crafted by local artisan florists in China. Order online by 9pm (AEDT) for next-day delivery, 7 days a week.
Unsure of your recipient’s delivery details?
Simply add ‘Send me QR Code‘ in the Gift Notes section upon checkout.
You’ll then receive an email from us, with a personalised QR code, that you can forward to your recipient through WeChat or SMS.
Once your recipient has scanned the QR code and filled in their delivery details, you will receive a notification along with the tracking number of your gift. That’s it!
What is your return policy?
Due to the individual nature of our gifts, we cannot accept returns on items under any circumstances.
Should items not arrive in the expected condition, please contact us.
Cancellations
Orders can be cancelled and fully refunded before they have been dispatched. Once the order has been dispatched, we can no longer offer any cancellations.
Have a question?
If you require any assistance, let us know. We’re here to help!
Email
info@rengifts.com.au
WeChat
Ren-Gifts
LinkedIn
Rén Gifts