Returns & Refunds

At Rén Gifts, we want you to be happy with your order. If you are not entirely satisfied with a gift item/s and need to return it, we’re here to help.

Returns

If you’re not entirely satisfied or there is an issue with your order, you can return your item/s within 7 days of receiving it. Simply call +61 3 9015 4211 or email us to request a return.

Please note we do not provide returns for change of mind.

Item/s must be in the original condition.
⁠Packaging must be in original condition.

Refunds

Once your refund has been processed, the original payment method will be refunded in full for the value of the item/s returned, excluding delivery costs associated with the order.

If you paid by debit or credit card, refunds will be sent to the card-issuing bank within 5 days of receipt of the returned item or cancellation request.

Incorrect or Damaged Items

If your gift recipient received an incorrect item, or it was damaged in transit, please call +61 3 9015 4211 or email us right away, and we’ll do our best to make it right.